Akamas Docs
3.1.3
3.1.3
  • How to use this documentation
  • Getting started with Akamas
    • Introduction to Akamas
    • Licensing
    • Deployment
      • Cloud Hosting
    • Security
    • Maintenance & Support (M&S) Services
      • Customer Support Services
      • Support levels for Customer Support Services
      • Support levels for software versions
      • Support levels with Akamas 3.1
  • Installing Akamas
    • Akamas Architecture
    • Prerequisites
      • Hardware Requirements
      • Software Requirements
      • Network requirements
    • Install Akamas dependencies
    • Install the Akamas Server
      • Online installation mode
        • Online installation behind a Proxy server
      • Offline installation mode
      • Changing UI Ports
      • Setup HTTPS configuration
    • Install the Akamas CLI
      • Setup the Akamas CLI
      • Verify the Akamas CLI
      • Initialize Akamas CLI
      • Change CLI configuration
    • Verify the Akamas Server
    • Install the Akamas license
    • Manage anonymous data collection
    • Troubleshoot install issues
    • Manage the Akamas Server
      • Akamas logs
      • Audit logs
      • Install upgrades and patches
      • Monitor the Akamas Server
      • Backup & Recover of the Akamas Server
  • Using Akamas
    • General optimization process and methodology
    • Preparing optimization studies
      • Modeling systems
      • Modeling components
        • Creating custom optimization packs
        • Managing optimization packs
      • Creating telemetry instances
      • Creating automation workflows
        • Creating workflows for offline studies
        • Performing load testing to support optimization activities
        • Creating workflows for live optimizations
      • Creating optimization studies
        • Defining optimization goal & constraints
        • Defining windowing policies
        • Defining KPIs
        • Defining parameters & metrics
        • Defining workloads
        • Defining optimization steps
        • Setting safety policies
    • Running optimization studies
      • Before running optimization studies
      • Analyzing results of offline optimization studies
        • Optimization Insights
      • Analyzing results of live optimization studies
      • Before applying optimization results
    • Guidelines for choosing optimization parameters
      • Guidelines for JVM (OpenJ9)
      • Guidelines for JVM layer (OpenJDK)
      • Guidelines for Oracle Database
      • Guidelines for PostgreSQL
    • Guidelines for defining optimization studies
      • Optimizing Linux
      • Optimizing Java OpenJDK
      • Optimizing OpenJ9
      • Optimizing Web Applications
      • Optimizing Kubernetes
      • Optimizing Spark
      • Optimizing Oracle Database
      • Optimizing MongoDB
      • Optimizing MySQL Database
      • Optimizing PostgreSQL
  • Integrating Akamas
    • Integrating Telemetry Providers
      • CSV provider
        • Install CSV provider
        • Create CSV telemetry instances
      • Dynatrace provider
        • Install Dynatrace provider
        • Create Dynatrace telemetry instances
      • Prometheus provider
        • Install Prometheus provider
        • Create Prometheus telemetry instances
        • CloudWatch Exporter
        • OracleDB Exporter
      • Spark History Server provider
        • Install Spark History Server provider
        • Create Spark History Server telemetry instances
      • NeoLoadWeb provider
        • Install NeoLoadWeb telemetry provider
        • Create NeoLoadWeb telemetry instances
      • LoadRunner Professional provider
        • Install LoadRunner Professional provider
        • Create LoadRunner Professional telemetry instances
      • LoadRunner Enterprise provider
        • Install LoadRunner Enterprise provider
        • Create LoadRunner Enterprise telemetry instances
      • AWS provider
        • Install AWS provider
        • Create AWS telemetry instances
    • Integrating Configuration Management
    • Integrating Value Stream Delivery
    • Integrating Load Testing
      • Integrating NeoLoad
      • Integrating Load Runner Professional
      • Integrating LoadRunner Enterprise
  • Akamas Reference
    • Glossary
      • System
      • Component
      • Metric
      • Parameter
      • Component Type
      • Workflow
      • Telemetry Provider
      • Telemetry Instance
      • Optimization Pack
      • Goals & Constraints
      • KPI
      • Optimization Study
      • Offline Optimization Study
      • Live Optimization Study
      • Workspace
    • Construct templates
      • System template
      • Component template
      • Parameter template
      • Metric template
      • Component Types template
      • Telemetry Provider template
      • Telemetry Instance template
      • Workflows template
      • Study template
        • Goal & Constraints
        • Windowing policy
          • Trim windowing
          • Stability windowing
        • Parameter selection
        • Metric selection
        • Workload selection
        • KPIs
        • Steps
          • Baseline step
          • Bootstrap step
          • Preset step
          • Optimize step
        • Parameter rendering
    • Workflow Operators
      • General operator arguments
      • Executor Operator
      • FileConfigurator Operator
      • LinuxConfigurator Operator
      • WindowsExecutor Operator
      • WindowsFileConfigurator Operator
      • Sleep Operator
      • OracleExecutor Operator
      • OracleConfigurator Operator
      • SparkSSHSubmit Operator
      • SparkSubmit Operator
      • SparkLivy Operator
      • NeoLoadWeb Operator
      • LoadRunner Operator
      • LoadRunnerEnteprise Operator
    • Telemetry metric mapping
      • Dynatrace metrics mapping
      • Prometheus metrics mapping
      • NeoLoadWeb metrics mapping
      • Spark History Server metrics mapping
      • LoadRunner metrics mapping
    • Optimization Packs
      • Linux optimization pack
        • Amazon Linux
        • Amazon Linux 2
        • Amazon Linux 2022
        • CentOS 7
        • CentOS 8
        • RHEL 7
        • RHEL 8
        • Ubuntu 16.04
        • Ubuntu 18.04
        • Ubuntu 20.04
      • DotNet optimization pack
        • DotNet Core 3.1
      • Java OpenJDK optimization pack
        • Java OpenJDK 8
        • Java OpenJDK 11
      • OpenJ9 optimization pack
        • IBM J9 VM 6
        • IBM J9 VM 8
        • Eclipse Open J9 11
      • NodeJS optimization pack
        • NodeJS
      • GO optimization pack
        • GO 1
      • Web Application optimization pack
        • Web Application
      • Docker optimization pack
        • Container
      • Kubernetes optimization pack
        • Kubernetes Pod
        • Kubernetes Container
        • Kubernetes Workload
        • Kubernetes Namespace
        • Kubernetes Cluster
      • WebSphere optimization pack
        • WebSphere 8.5
        • WebSphere Liberty ND
      • AWS optimization pack
        • EC2
        • Lambda
      • PostgreSQL optimization pack
        • PostgreSQL 11
        • PostgreSQL 12
      • Cassandra optimization pack
        • Cassandra
      • MySQL Database optimization pack
        • MySQL 8.0
      • Oracle Database optimization pack
        • Oracle Database 12c
        • Oracle Database 18c
        • Oracle Database 19c
        • RDS Oracle Database 11g
        • RDS Oracle Database 12c
      • MongoDB optimization pack
        • MongoDB 4
        • MongoDB 5
      • Elasticsearch optimization pack
        • Elasticsearch 6
      • Spark optimization pack
        • Spark Application 2.2.0
        • Spark Application 2.3.0
        • Spark Application 2.4.0
    • Command Line commands
      • Administration commands
      • User and Workspace management commands
      • Authentication commands
      • Resource management commands
      • Optimizer options commands
    • Release Notes
  • Knowledge Base
    • Setting up a Konakart environment for testing Akamas
    • Modeling a sample Java-based e-commerce application (Konakart)
    • Optimizing a web application
    • Optimizing a sample Java OpenJ9 application
    • Optimizing a sample Java OpenJDK application
    • Optimizing a sample Linux system
    • Optimizing a MongoDB server instance
    • Optimizing a Kubernetes application
    • Leveraging Ansible to automate AWS instance management
    • Guidelines for optimizing AWS EC2 instances
    • Optimizing a sample application running on AWS
    • Optimizing a Spark application
    • Optimizing an Oracle Database server instance
    • Optimizing an Oracle Database for an e-commerce service
    • Guidelines for optimizing Oracle RDS
    • Optimizing a MySQL server database running Sysbench
    • Optimizing a MySQL server database running OLTPBench
    • Optimizing cost of a Kubernetes application while preserving SLOs in production
    • Optimizing a live full-stack deployment (K8s + JVM)
  • Akamas Free Trial
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  • Version Numbering
  • Support levels
  • End-of-Life (EOL)

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  1. Getting started with Akamas
  2. Maintenance & Support (M&S) Services

Support levels for software versions

Different levels of support are provided for software versions of Akamas products, starting from its general availability (GA) date, and depending on the release of following software versions.

Version Numbering

Akamas adopts a three-place numbering scheme MA.MI.SP to designate released versions of its Software, where:

  • MA is the Major Version

  • MI is the Minor Version

  • SP is the Service Pack or Patch number

Support levels

The following table describes the three levels of support for a software version.

Support level
Description

Full Support

Akamas provides full support for one previous (either major or minor) version in addition to the latest available GA version.

For Software version in Full Support level: Akamas Support Agents provide service packs, patches, hotfixes, or workarounds to make the Software operate in substantial conformity with its then-current operating documentation.

Limited Support

Following the Full Support period, Akamas provides Limited Support for additional 12 months.

For Software versions in Limited Support level:

  • No new enhancements will be made to a version in "Limited Support" Akamas Support Agents will direct Customers to existing fixes, patches, or workarounds applicable to the reported case, if any;

  • Akamas Support Agents will provide hot fixes for problems of high technical impact or business exposure for customers;

  • Based on Customer input, Akamas Support Agents will determine the degree of impact and exposure and the consequent activities;

  • Akamas Support Agents will direct Customers to upgrade to a more current version of the Software.

No Support

Following the Limited Support period, Akamas provides no support for any Software version.

For Software versions in No Support level: No new maintenance releases, enhancements, patches, or hot fixes will be made available. Akamas Support Agents will direct Customers to upgrade to a more current version of the Software.

End-of-Life (EOL)

At any time, Akamas reserves the right to "end of life" (EOL) a software product and to terminate any Maintenance & Support Services for such product, provided that Licensor has notified the Licensee at least 12 months prior to the above-mentioned termination.

The period of time occurring between the "end of life" notification and the actual termination of Maintenance & Support Services is provided as follows:

  • No new enhancements will be introduced.

  • No enhancements will be made to support new or updated versions of the platform on which the product runs or which it integrates.

  • New hotfixes for problems of high technical impact or business exposure for customers may still be developed. Based on customer input, Akamas Support Agents will determine the degree of impact and exposure and the consequent activities.

  • Reasonable efforts will be done to inform the Customer of any fixes, service packs, patches, or workarounds applicable to the reported case if any.

Last updated 2 years ago

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