Akamas Docs
3.2.1
3.63.53.4.03.3.13.3.03.2.23.2.13.2.03.1.33.1.2
3.2.1
3.63.53.4.03.3.13.3.03.2.23.2.13.2.03.1.33.1.2
  • How to use this documentation
  • Getting started with Akamas
    • Introduction to Akamas
    • Licensing
    • Deployment
      • Cloud Hosting
    • Security
    • Maintenance & Support (M&S) Services
      • Customer Support Services
      • Support levels for Customer Support Services
      • Support levels for software versions
      • Support levels with Akamas
  • Installing Akamas
    • Architecture
    • Docker compose installation
      • Prerequisites
        • Hardware Requirements
        • Software Requirements
        • Network requirements
      • Install Akamas dependencies
      • Install the Akamas Server
        • Online installation mode
          • Online installation behind a Proxy server
        • Offline installation mode
        • Changing UI Ports
        • Setup HTTPS configuration
      • Troubleshoot Docker installation issues
    • Kubernetes installation
      • Prerequisites
        • Cluster Requirements
        • Software Requirements
      • Install Akamas
        • Online Installation
        • Offline Installation
      • Accessing Akamas
      • HTTPS configuration
    • Install the CLI
      • Setup the CLI
      • Initialize the CLI
      • Change CLI configuration
      • Use a proxy server
    • Verify the installation
    • Management container/pod
    • Install the license
    • Manage anonymous data collection
    • Manage Akamas
      • Akamas logs
      • Audit logs
      • Install upgrades and patches
      • Monitor the Akamas Server
      • Backup & Recover of the Akamas Server
  • Using Akamas
    • General optimization process and methodology
    • Preparing optimization studies
      • Modeling systems
      • Modeling components
        • Creating custom optimization packs
        • Managing optimization packs
      • Creating telemetry instances
      • Creating automation workflows
        • Creating workflows for offline studies
        • Performing load testing to support optimization activities
        • Creating workflows for live optimizations
      • Creating optimization studies
        • Defining optimization goal & constraints
        • Defining windowing policies
        • Defining KPIs
        • Defining parameters & metrics
        • Defining workloads
        • Defining optimization steps
        • Setting safety policies
    • Running optimization studies
      • Before running optimization studies
      • Analyzing results of offline optimization studies
        • Optimization Insights
      • Analyzing results of live optimization studies
      • Before applying optimization results
    • Guidelines for choosing optimization parameters
      • Guidelines for Kubernetes
      • Guidelines for JVM layer (OpenJDK)
      • Guidelines for JVM (OpenJ9)
      • Guidelines for Oracle Database
      • Guidelines for PostgreSQL
    • Guidelines for defining optimization studies
      • Optimizing Linux
      • Optimizing Java OpenJDK
      • Optimizing OpenJ9
      • Optimizing Web Applications
      • Optimizing Kubernetes
      • Optimizing Spark
      • Optimizing Oracle Database
      • Optimizing MongoDB
      • Optimizing MySQL Database
      • Optimizing PostgreSQL
  • Integrating Akamas
    • Integrating Telemetry Providers
      • CSV provider
        • Install CSV provider
        • Create CSV telemetry instances
      • Dynatrace provider
        • Install Dynatrace provider
        • Create Dynatrace telemetry instances
      • Prometheus provider
        • Install Prometheus provider
        • Create Prometheus telemetry instances
        • CloudWatch Exporter
        • OracleDB Exporter
      • Spark History Server provider
        • Install Spark History Server provider
        • Create Spark History Server telemetry instances
      • NeoLoadWeb provider
        • Install NeoLoadWeb telemetry provider
        • Create NeoLoadWeb telemetry instances
      • LoadRunner Professional provider
        • Install LoadRunner Professional provider
        • Create LoadRunner Professional telemetry instances
      • LoadRunner Enterprise provider
        • Install LoadRunner Enterprise provider
        • Create LoadRunner Enterprise telemetry instances
      • AWS provider
        • Install AWS provider
        • Create AWS telemetry instances
    • Integrating Configuration Management
    • Integrating Value Stream Delivery
    • Integrating Load Testing
      • Integrating NeoLoad
      • Integrating Load Runner Professional
      • Integrating LoadRunner Enterprise
  • Akamas Reference
    • Glossary
      • System
      • Component
      • Metric
      • Parameter
      • Component Type
      • Workflow
      • Telemetry Provider
      • Telemetry Instance
      • Optimization Pack
      • Goals & Constraints
      • KPI
      • Optimization Study
      • Offline Optimization Study
      • Live Optimization Study
      • Workspace
    • Construct templates
      • System template
      • Component template
      • Parameter template
      • Metric template
      • Component Types template
      • Telemetry Provider template
      • Telemetry Instance template
      • Workflows template
      • Study template
        • Goal & Constraints
        • Windowing policy
          • Trim windowing
          • Stability windowing
        • Parameter selection
        • Metric selection
        • Workload selection
        • KPIs
        • Steps
          • Baseline step
          • Bootstrap step
          • Preset step
          • Optimize step
        • Parameter rendering
        • Optimizer Options
    • Workflow Operators
      • General operator arguments
      • Executor Operator
      • FileConfigurator Operator
      • LinuxConfigurator Operator
      • WindowsExecutor Operator
      • WindowsFileConfigurator Operator
      • Sleep Operator
      • OracleExecutor Operator
      • OracleConfigurator Operator
      • SparkSSHSubmit Operator
      • SparkSubmit Operator
      • SparkLivy Operator
      • NeoLoadWeb Operator
      • LoadRunner Operator
      • LoadRunnerEnteprise Operator
    • Telemetry metric mapping
      • Dynatrace metrics mapping
      • Prometheus metrics mapping
      • NeoLoadWeb metrics mapping
      • Spark History Server metrics mapping
      • LoadRunner metrics mapping
    • Optimization Packs
      • Linux optimization pack
        • Amazon Linux
        • Amazon Linux 2
        • Amazon Linux 2022
        • CentOS 7
        • CentOS 8
        • RHEL 7
        • RHEL 8
        • Ubuntu 16.04
        • Ubuntu 18.04
        • Ubuntu 20.04
      • DotNet optimization pack
        • DotNet Core 3.1
      • Java OpenJDK optimization pack
        • Java OpenJDK 8
        • Java OpenJDK 11
      • OpenJ9 optimization pack
        • IBM J9 VM 6
        • IBM J9 VM 8
        • Eclipse Open J9 11
      • NodeJS optimization pack
        • NodeJS
      • GO optimization pack
        • GO 1
      • Web Application optimization pack
        • Web Application
      • Docker optimization pack
        • Container
      • Kubernetes optimization pack
        • Kubernetes Pod
        • Kubernetes Container
        • Kubernetes Workload
        • Kubernetes Namespace
        • Kubernetes Cluster
      • WebSphere optimization pack
        • WebSphere 8.5
        • WebSphere Liberty ND
      • AWS optimization pack
        • EC2
        • Lambda
      • PostgreSQL optimization pack
        • PostgreSQL 11
        • PostgreSQL 12
      • Cassandra optimization pack
        • Cassandra
      • MySQL Database optimization pack
        • MySQL 8.0
      • Oracle Database optimization pack
        • Oracle Database 12c
        • Oracle Database 18c
        • Oracle Database 19c
        • RDS Oracle Database 11g
        • RDS Oracle Database 12c
      • MongoDB optimization pack
        • MongoDB 4
        • MongoDB 5
      • Elasticsearch optimization pack
        • Elasticsearch 6
      • Spark optimization pack
        • Spark Application 2.2.0
        • Spark Application 2.3.0
        • Spark Application 2.4.0
    • Command Line commands
      • Administration commands
      • User and Workspace management commands
      • Authentication commands
      • Resource management commands
      • Optimizer options commands
    • Release Notes
  • Knowledge Base
    • Setting up a Konakart environment for testing Akamas
    • Modeling a sample Java-based e-commerce application (Konakart)
    • Optimizing a web application
    • Optimizing a sample Java OpenJ9 application
    • Optimizing a sample Java OpenJDK application
    • Optimizing a sample Linux system
    • Optimizing a MongoDB server instance
    • Optimizing a Kubernetes application
    • Leveraging Ansible to automate AWS instance management
    • Guidelines for optimizing AWS EC2 instances
    • Optimizing a sample application running on AWS
    • Optimizing a Spark application
    • Optimizing an Oracle Database server instance
    • Optimizing an Oracle Database for an e-commerce service
    • Guidelines for optimizing Oracle RDS
    • Optimizing a MySQL server database running Sysbench
    • Optimizing a MySQL server database running OLTPBench
    • Optimizing cost of a Kubernetes application while preserving SLOs in production
    • Optimizing a live full-stack deployment (K8s + JVM)
  • Akamas Free Trial
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  1. Getting started with Akamas

Maintenance & Support (M&S) Services

Last updated 1 year ago

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This page is intended as a first introduction to Akamas Maintenance & Support (M&S) Services.

Please refer to the specific contract in place with your Company.

Akamas M&S Services include:

  • access to Software versions released as major and minor versions, service packs, patches, and hotfixes according to .

  • assistance from for inquiries about the Akamas product and issues encountered while using Akamas products where there is a reasonable expectation that issues are caused by Akamas products, according to

Akamas M&S Services do not include any installation and upgrade services, creation of any custom optimization packs, telemetry providers, or workflow operators, or implementation of any custom features and integrations that are not provided out-of-the-box by the Akamas products.

Support levels for software versions
Akamas Customer Support
Support levels for Customer Support Services