> For the complete documentation index, see [llms.txt](https://docs.akamas.io/akamas-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.akamas.io/akamas-docs/3.6/getting-started/maintenance-and-support-m-and-s-services/customer-support-services.md). # Customer Support Services Akamas **Customer Support Services** are delivered by Akamas support engineers, also called **Support Agents**, who will work remotely with Customer to provide a temporary remedy for the incident and, ultimately, a permanent resolution. Akamas Support Agents automatically escalate issues to the appropriate technical group within Akamas and notify Customers of any relevant progress. Akamas provides Customers with the ability to escalate issues when appropriate. Please notice that Customer Support services are not to be considered as alternatives to product documentation and training, or to professional and consulting services, so adequate knowledge of Akamas products is assumed when interacting with Akamas Customer Support. Thus, during the resolution of a reported issue Support Agents may redirect Customer to training or professional services (that are not part of the scope of this service). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.akamas.io/akamas-docs/3.6/getting-started/maintenance-and-support-m-and-s-services/customer-support-services.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.