Akamas Docs
3.4.0
3.4.0
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  • Installing
    • Architecture
    • Docker compose installation
      • Prerequisites
        • Hardware Requirements
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      • Install Akamas dependencies
      • Install the Akamas Server
        • Online installation mode
          • Online installation behind a Proxy server
        • Offline installation mode
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      • Troubleshoot Docker installation issues
    • Kubernetes installation
      • Prerequisites
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      • Install Akamas
        • Online Installation
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      • Installing on OpenShift
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      • Useful commands
    • Install the CLI
      • Setup the CLI
      • Initialize the CLI
      • Change CLI configuration
      • Use a proxy server
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    • Installing the toolbox
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    • Configure an external identity provider
      • Azure Active Directory
      • Google
  • Managing
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    • Optimize application costs and resource efficiency
      • Kubernetes microservices
        • Optimizing cost of a Kubernetes microservice while preserving SLOs in production
        • Optimize cost of a Java microservice on Kubernetes while preserving SLOs in production
      • Application runtime
        • Optimizing a sample Java OpenJDK application
        • Optimizing cost of a Node.js application with performance tests
        • Optimizing cost of a Golang application with performance tests
        • Optimizing cost of a .NET application with performance tests
      • Applications running on cloud instances
        • Optimizing a sample application running on AWS
      • Spark applications
        • Optimizing a Spark application
    • Optimize application performance and reliability
      • Kubernetes microservices
        • Optimizing cost of a Kubernetes microservice while preserving SLOs in production
        • Optimizing cost of a Java microservice on Kubernetes while preserving SLOs in production
      • Applications running on cloud instances
      • Spark applications
  • Integrating
    • Integrating Telemetry Providers
      • CSV provider
        • Install CSV provider
        • Create CSV telemetry instances
      • Dynatrace provider
        • Install Dynatrace provider
        • Create Dynatrace telemetry instances
          • Import Key Requests
      • Prometheus provider
        • Install Prometheus provider
        • Create Prometheus telemetry instances
        • CloudWatch Exporter
        • OracleDB Exporter
      • Spark History Server provider
        • Install Spark History Server provider
        • Create Spark History Server telemetry instances
      • NeoLoadWeb provider
        • Install NeoLoadWeb telemetry provider
        • Create NeoLoadWeb telemetry instances
      • LoadRunner Professional provider
        • Install LoadRunner Professional provider
        • Create LoadRunner Professional telemetry instances
      • LoadRunner Enterprise provider
        • Install LoadRunner Enterprise provider
        • Create LoadRunner Enterprise telemetry instances
      • AWS provider
        • Install AWS provider
        • Create AWS telemetry instances
    • Integrating Configuration Management
    • Integrating Value Stream Delivery
    • Integrating Load Testing
      • Integrating NeoLoad
      • Integrating Load Runner Professional
      • Integrating LoadRunner Enterprise
  • Reference
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        • Parameter rendering
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    • Workflow Operators
      • General operator arguments
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    • Telemetry metric mapping
      • Dynatrace metrics mapping
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      • Spark History Server metrics mapping
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    • Optimization Packs
      • Linux optimization pack
        • Amazon Linux
        • Amazon Linux 2
        • Amazon Linux 2022
        • CentOS 7
        • CentOS 8
        • RHEL 7
        • RHEL 8
        • Ubuntu 16.04
        • Ubuntu 18.04
        • Ubuntu 20.04
      • DotNet optimization pack
        • DotNet Core 3.1
      • Java OpenJDK optimization pack
        • Java OpenJDK 8
        • Java OpenJDK 11
        • Java OpenJDK 17
      • OpenJ9 optimization pack
        • IBM J9 VM 6
        • IBM J9 VM 8
        • Eclipse Open J9 11
      • Node JS optimization pack
        • Node JS 18
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        • GO 1
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        • Web Application
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      • WebSphere optimization pack
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        • EC2
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        • PostgreSQL 11
        • PostgreSQL 12
      • Cassandra optimization pack
        • Cassandra
      • MySQL Database optimization pack
        • MySQL 8.0
      • Oracle Database optimization pack
        • Oracle Database 12c
        • Oracle Database 18c
        • Oracle Database 19c
        • RDS Oracle Database 11g
        • RDS Oracle Database 12c
      • MongoDB optimization pack
        • MongoDB 4
        • MongoDB 5
      • Elasticsearch optimization pack
        • Elasticsearch 6
      • Spark optimization pack
        • Spark Application 2.2.0
        • Spark Application 2.3.0
        • Spark Application 2.4.0
    • Command Line commands
      • Administration commands
      • User and Workspace management commands
      • Authentication commands
      • Resource management commands
      • Optimizer options commands
    • Release Notes
  • Knowledge Base
    • Setting up a Konakart environment for testing Akamas
    • Modeling a sample Java-based e-commerce application (Konakart)
    • Optimizing a web application
    • Optimizing a sample Java OpenJ9 application
    • Optimizing a sample Linux system
    • Optimizing a MongoDB server instance
    • Optimizing a Kubernetes application
    • Leveraging Ansible to automate AWS instance management
    • Guidelines for optimizing AWS EC2 instances
    • Optimizing an Oracle Database server instance
    • Optimizing an Oracle Database for an e-commerce service
    • Guidelines for optimizing Oracle RDS
    • Optimizing a MySQL server database running Sysbench
    • Optimizing a MySQL server database running OLTPBench
    • Optimizing a live full-stack deployment (K8s + JVM)
    • Setup Instana integration
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  • Version Numbering
  • Support levels
  • End-of-Life (EOL)

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  1. Getting started
  2. Maintenance & Support (M&S) Services

Support levels for software versions

Different levels of support are provided for software versions of Akamas products, starting from its general availability (GA) date, and depending on the release of following software versions.

Version Numbering

Akamas adopts a three-place numbering scheme MA.MI.SP to designate released versions of its Software, where:

  • MA is the Major Version

  • MI is the Minor Version

  • SP is the Service Pack or Patch number

Support levels

The following table describes the three levels of support for a software version.

Support level
Description

Full Support

Akamas provides full support for one previous (either major or minor) version in addition to the latest available GA version.

For Software version in Full Support level: Akamas Support Agents provide service packs, patches, hotfixes, or workarounds to make the Software operate in substantial conformity with its then-current operating documentation.

Limited Support

Following the Full Support period, Akamas provides Limited Support for additional 12 months.

For Software versions in Limited Support level:

  • No new enhancements will be made to a version in "Limited Support" Akamas Support Agents will direct Customers to existing fixes, patches, or workarounds applicable to the reported case, if any;

  • Akamas Support Agents will provide hot fixes for problems of high technical impact or business exposure for customers;

  • Based on Customer input, Akamas Support Agents will determine the degree of impact and exposure and the consequent activities;

  • Akamas Support Agents will direct Customers to upgrade to a more current version of the Software.

No Support

Following the Limited Support period, Akamas provides no support for any Software version.

For Software versions in No Support level: No new maintenance releases, enhancements, patches, or hot fixes will be made available. Akamas Support Agents will direct Customers to upgrade to a more current version of the Software.

End-of-Life (EOL)

At any time, Akamas reserves the right to "end of life" (EOL) a software product and to terminate any Maintenance & Support Services for such product, provided that Licensor has notified the Licensee at least 12 months prior to the above-mentioned termination.

The period of time occurring between the "end of life" notification and the actual termination of Maintenance & Support Services is provided as follows:

  • No new enhancements will be introduced.

  • No enhancements will be made to support new or updated versions of the platform on which the product runs or which it integrates.

  • New hotfixes for problems of high technical impact or business exposure for customers may still be developed. Based on customer input, Akamas Support Agents will determine the degree of impact and exposure and the consequent activities.

  • Reasonable efforts will be done to inform the Customer of any fixes, service packs, patches, or workarounds applicable to the reported case if any.

Last updated 1 year ago

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