Maintenance & Support (M&S) Services

This page is intended as a first introduction to Akamas Maintenance & Support (M&S) Services.

Please refer to the specific contract in place with your Company.

Akamas M&S Services include:

• access to Software versions released as major and minor versions, service packs, patches, and hotfixes according to Support levels for software versions.

• assistance from Akamas Customer Support for inquiries about the Akamas product and issues encountered while using Akamas products where there is a reasonable expectation that issues are caused by Akamas products, according to Support levels for Customer Support Services

Akamas M&S Services do not include any installation and upgrade services, creation of any custom optimization packs, telemetry providers, or workflow operators, or implementation of any custom features and integrations that are not provided out-of-the-box by the Akamas products.